VIP Support engineer




IT Infrastructure/support

Project description:

The mission is at the major Belgian site of a large global organization. the approx. 1500 end-users (majority Dutch speaking) receive IT services through a global outsourcing.
The end users receive service desk, workstation (win10), network, voice and application services via offshored delivery.
Interaction is very standardized (web portal, ZTI) and sometimes feels impersonal. A local onsite team has the mission to smoothen/facilitate these outsourced services towards the end-users (everyone can be a VIP);

helping to isolate the complex problems,

finding fallback solutions,

organize interaction,

acting as Tech Bar (walk in support).

Technical skills:

knowledge of Win10 workplace, Office 365 environment

mobile devices support (GSM, iPad) in a MDM context (container, secured zone)

communication via VOIP, LiveMeeting (Skype, Circuit), network interaction (Wifi, Vlan)

Installation of workplace incl ZTI, backup user data/settings, …

Application interaction

Dutch (majority), French (occasionally) and English (global interaction)

Soft skills:

  • Good communication skills
  • Problem solving
  • Solution-oriented
  • Ready to assist the user
  • Able to demonstrate diplomacy
  • Methodological approach

Contact person:

Contact name: Manuel Reyes