Technical Analyst




IT Analysis

Project description:

The GBS (Group Business Solution) division ensures the competitiveness of the client by delivering reliable and sustainable IT solutions for the financial securities markets.

Our technical teams deliver new IT solutions and improve existing applications for both our internal and external clients. We deploy changes into the production environment in a controlled and structured way that doesn't compromise production stability and we ensure applicative production support.

Role summary:

The position is opened within the Corporate Support Team and more specifically within the Human Resources Roadmap Team, responsible for all HR applications of the client.

We are looking for a Technical Analyst specialized in Human Resources applications, with a focus on Oracle CX Cloud (RightNow) and preferably Fusion HR / Oracle HCM Cloud applications.

The Technical Analyst is a critical role and serves as a technical point-of-contact for assigned functional area and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analysing data flows for process improvement opportunities.

This role also manages and leads small to medium projects related to HRIS applications.


Perform Systems Administration (60%):

Fulfil ongoing report requests for creation of new reports, updates to existing reports and creation/adjustments to scheduled reports

Provide second and third tier support for HRIS applications across all areas of HR and the enterprise

Perform system and integration testing with sample and live data

Coordinate and assist with day-to-day administration and maintenance for HRIS applications with other team members

Liaise with the Cloud vendor, internal IT teams and the external supporting partners to solve end user technical issues

Manage and coordinate system updates and upgrades including functionality and end to end user testing in partnership with our Implementation Service Providers

Monitor system performance and identify processes that need improvement

Perform functional setup and configuration changes for the deployment of new technology features and functionalities

Serve as the go-to subject matter expert for HR Cloud applications related topics

Perform Business Analysis (40%):

Collect and analyze business requirements, identify gaps, and recommend HR technology solutions

Ensure the business requirements respect the data privacy policy as well as the cyber security policies in a Cloud environment

Build BI custom reports using built-in reporting tools or running SQL queries

Translate the user needs and business requirements for the development and delivery of custom reports, integrations

Collaborate and facilitate communication between different stakeholders to solve complex problems

Coordinate and provide post-implementation support once a new HRIS product or change has been implemented

Create appropriate user documentation and assist in training users on the updated functionality

Develop and execute test plans to ensure the quality of applications prior to deployment

Maintain reports and system and process documentation ensuring they represent current state

Lead collaborative meetings with all areas of the business to discuss numerous topics (e.g. project status, deliverables, resources, requirements, interdependencies, etc.) that drive initiatives involving Human Resources

Work with other departments to identify initiatives that will improve process efficiency, reporting capabilities, data integrity, and effectiveness of current state HRIS applications

Design, test, deploy, and manage HR interfaces to meet requirements for internal and external systems as needed

Provide support for HR System upgrades and enhancements to include prioritization, functional design, documentation, testing, training, implementation and support model design

Technical skills:

You need to HAVE:

Hands-on experience with Oracle CX Cloud (former RightNow) (must)

You are able to code SQL and Excel VBA queries (must)

Hands-on experience with Fusion / Oracle HCM Cloud is a plus

Experience in configuration and system admin experience in Cloud environment

Advanced MS Office skills specifically in Excel (formulas, Vlookups, etc.)

2 or more years of progressively responsible information technology experience which includes programming experience involving database management

A Bachelor’s Degree in Information Systems, Business or related field Human Resources, Information System or Technology, Business Administration, or related field or equivalent combination of training and experience preferred

Strong work ethic for working with confidential and sensitive information

You are fluent in English, French and/or Dutch is a plus

Soft skills:

A self-starter with a passion for process excellence: You take initiative. You possess self-motivation and can work with little or no supervision. When you need support or guidance, you're not shy to ask. Continuous improvement is your middle name and you're committed to relentlessly enhancing our HR systems and processes to increase efficiency and system effectiveness while delivering the best user experience.

Flexible: You prefer a fast-paced and dynamic environment and are agile and comfortable enough to keep up as plans change and evolve. You have the ability to work well under pressure and make informed decisions.

Tech savvy: You're not only comfortable with technology - you 'excel' at it. You have strong technical aptitude and an analytical mindset with ability to identify, troubleshoot and resolve system issues as well as quickly adapt to learn new systems and processes.

A multi-tasking machine: You've demonstrated the ability to balance and manage multiple shifting priorities with accuracy, efficiency, and in a timely manner due to your strong organization skills. You have demonstrated skills in process improvement and project implementation.

You collaborate: You're the consummate team player, able to build strong relationships and effectively partner with other team members to achieve results. You understand how your work (& the way you communicate it) is important to other people. You can effectively work with all levels of management and possess negotiation skills to help drive decisions

Contact person:

Contact name: Yves De Vocht