Talent Consultant

As the Talent Consultant, you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client. You will be empowered to deliver on the flawless execution of the day-to-day operations in conjunction with the Client Sponsor and with the support of a shared Back-Office Services team. We are looking for an experienced MSP Professional with incredibly high integrity, an inquisitive mind and a passion for operational and customer service excellence.

Our client combines technological innovation with world class manufacturing and process excellence. They are a preferred global partner to the pharmaceutical, biotech and specialty ingredients markets and provide solutions that improve life quality by preventing illness, enabling healthier lifestyles and supporting a safe environment. As the dedicated Talent Consultant, you are taking care of the following MSP operational activities for various sites in Belgium (Bornem, Wilrijk, Verviers) and The Netherlands (Geleen, Maastricht):

Requisition Fulfillment

• Responsible for processing new hires, terminations, extensions and general data changes in the VMS
• Responsible for driving ultimately service and delivery via the preferred staffing vendors to ensure all requisitions are covered in a timely manner with high quality candidates.

Program Operations

• • Continuous Improvement – use experience, data and analytics to drive improvements in program process, utilization and satisfaction
  • Escalation Management – proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels
  • VMS Management – build a strong relationship with the VMS Supplier to ensure system performance to meet customer expectations
  • Billing, Reporting & Analytics – ensure accurate and timely billing, reporting and ongoing analysis
  • Supplier/Vendor Management – supplier rationalization and optimization

Client Management

• • Client Relationship & Satisfaction Management – develop and maintain business relationships with key client stakeholders and hiring managers
  • General Thought Leadership – be viewed as the subject matter expert to the client; provide ongoing training and education for HR, Procurement & Client Hiring Managers

Knowledge of:

• Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Human Resources (HR)
• Prior staffing experience (MSP preferred) in industrial/professional/scientific domains
• Experience meeting service level agreements and key performance indicators relevant for MSP business performance
• Strong experience, and detail orientation, in report development, management, and quality assurance
• Good at identifying and leading initiatives for process improvement
• Project Management affinity
• Effective communication, presentation, time management, organization, and planning techniques
• Experienced with Business Intelligence tools and driving decisions using analytics is a plus
• MS Excel and MS PowerPoint

Language requirements:

• Good spoken and written knowledge of Dutch, French and English

Ability to:

• Demonstrate excellent communication
• Mentor and develop external staffing partners (temp agencies, contracting agencies, freelancers)
• Problem solve and present conceptual information to all levels of internal and external management
• Initiate, recommend, or provide solutions through designated channels
• Manage data collection and reports for regular and ad hoc reporting needs

Other:

• Passion for excellence
• Stress tolerance and ability to thrive in a dynamic environment
• High level of attention to detail
• Proactive approach to leading a team
• Urgency and speed of response
• High level of dedication and accountability

General Understanding of:

• MSP / Human Capital / Staffing
• Human Resources
• Procurement
• Contracts

Required Education:

• Minimum of 2 years of experience as part of a Managed Service Program or staffing company

Besides a challenging job in a dynamic company, we also offer you:

• a competitive salary with additional employee benefits
• career advancement opportunities
• flexible working hours
• nice colleagues to work with

So, are you passionate about the staffing industry? Are you dynamic, result driven and have you a “can do” attitude? Join our success story and support our growth with your enthusiasm!

Looking forward to welcome you to the world of MSP!