Service Desk Engineer - medior
System and Support
- Our customer is currently looking for a Medior Service Desk Engineer to join their team
- Travel 15% of the time
- On call applicable
Primary Tasks and responsibilities
- 2nd line support in ticketing service using the internal tool. Timely solution to issues problems and/or requests from the end users. Dispatch, release the irrelevant alarms using the tool or by phone in case of overload.
- Risk analysis and Escalation of ongoing issues in collaboration with Service Desk Expert/Lead/Manager to the 2nd line support or relevant. Documenting the actions taken and lessons learned.
Secondary Tasks and responsabilities
- Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customer’s experience. Share his/her expertise internally to ameliorate the tool/service delivery of the department.
- Provide necessary onsite support in different agencies on request in context of a roll-out process of Windows 10.
- Quality assurance & follow-up with the internal customers in case of major incidents in collaboration with Service Desk Team manager. Proving all the necessary documentation and communication making sure the risks remain limited/problem is solved.
- Good knowledge of PC
- Very good knowledge of Windows 7 & 10
- Very good knowledge of Remote Desktop
- Very good knowledge of Active Advisory, Print Management, Ticketing
- Working knowledge of Networking & Patching
- Bachelor’s degree or equivalent by experience.
- Accepts personal responsibility for client satisfaction
- Client oriented
- Strong communication skills (verbal, written)
- Strong reporting & organizational skills
- Strong problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Stress resistant
- Quick learner, motivated self-starter
- Able to follow change management procedures and internal guidelines
- Drivers licence B is mandatory to assure mobility through the agencies
- FR and/or Dutch
Contact name: Recruitment IT Staffing