PM with knowledge of Service Now


Brussels (customer site) - no remote facilities


System and Support


Nature of the tasks
 Applies rigorously Project Management principles.
 Estimates as accurately & realistically as possible the workload, defines planning, divides tasks and project deliverables for all projects under his/her responsibility
 Ensures deliverables' quality.
 Ensures respecting of the deadlines.
 Identifies and mitigates project’s risks. Monitors costs, timescales and resources used; takes action where these deviate from agreed tolerances.
 Prepares all project management deliverables as required by the customer
 Reports to the customer on project evolution.
 Guarantees methodology compliance and respect of customer’s project management standards.
 Organizes chairs and/or participates in working groups and meetings.
 Provides effective leadership for the project team, ensuring that team members are motivated.
 Makes optimal use of available resources.
 Produces all necessary project documentation, from initiation to closure.

Technical skills:

Knowledge, skills, training & certifications required :
 Deep & applied knowledge of PM methodologies.
 Good understanding of business requirements, service management and technology evolution
 Great analytical capacity.
 Writing skills
 Strong communication skills, both towards team and customer.

Certifications required:
 ITIL V3 Foundation,
 PMP or higher,
 PRINCE2 Practitioner or higher.
 PM² certification is optional.

Languages :
 Fluent (C1/C2) in either English or French.
 Independent user (B1/B2) in the other language (English or French).

Education :
 Secondary school (12 years education) diploma/certificate of completion is required.
 ITIL v.3 Foundation certification is a requirement of the contract and needs to be obtained, at the latest, 3 months after the start date.

 Secondary Education + 10 years’ experience or
 Bachelor + 8 years’ experience or
 Master + 6 years’ experience.

Contact person:

Contact name: David Van Hooydonck