IAM Manager


Multiple locations, mainly Brussels (less frequently Gent)



Project description:

Our customer is currently looking for a professional for the performance of end user provisioning including Add/Change/Terminations of user accounts in various applications including but not limited to Active Directory, AS400 and many other applications, in accordance with the Access Control policy, established standards, and procedures for our client.


Primary Tasks and Responsibilities
- Management of organisation's access management protocol
- Conduct application access audit ensuring all users have appropriate user access rights and the job role matrix is updated and appropriate permissions by position are maintained
- Utilize ticketing system to manage all incoming provisioning tickets
- Tracks all provisioning requests of add, change and terminate user accounts in multiple platforms through to completion
- Maintains current status of, and updates information in regards to, provisioning tickets within the tracking system
- Govern administration of security access to corporate communication and computing systems. Ensure proper documentation is received and appropriate authority of approving parties

Secondary Tasks and responsibilities
- Internal communication and reporting
- Analyse and respond to trends in volume fluctuation, product mix, regulatory changes and client requirements
- Analyse and troubleshoot access-related issues and proactively update procedure/process documentation while suggesting process improvement
- Develop and maintain positive working relationships with end users while delivering superior customer service

Technical skills:

- Minimum +1 year of relevant experience in an IT environment, such as IT Service Desk/IT Customer Support
- Good knowledge with Windows Server & Desktop Management is mandatory
- Good knowledge with Identity and Access Management controls, or compatible systems,
is mandatory
- Good knowledge of MS Office tools
- Bachelor Degree in Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is a plus

Soft skills:

- Critical thinking skills
- Very good organizational skills
- Accepts personal responsibility for client satisfaction
- Good tracking, coordination and project planning skills
- Ability to identify and implement process and/or application improvements
- Strong analytical and problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Team collaboration skills

Language proficiencies
- FR and NL is mandatory
- English is a plus

Contact person:

Contact name: Recruitment IT Staffing