Global Talent Process & Technology Lead

The Global Talent Process & Technology Lead will be responsible to ensure we have best in class global HR tools & services, that engage and enable our employees​ to create value for patients.

Main accountabilities include global processes & tools ownership, global operational support & training, continuous improvement & project management.

Key focus on 3 specific area’s: Onboarding technology/ Employee Central / LTI program process improvement

1. Manages global processes, tools and methodologies

• Ensures local & global requirements are collected taking the end users into account (employees & managers)
• Drives global process harmonization by partnering up with the local Process Owners and act as enabler/business analyst towards effective End to End process improvements taking into account local reality & requirements.
• Proposes and implements improvements on processes & tools
• Works with the local & global teams on automating our processes
• Ensures improvement of current processes & tools balancing efficiency & employee experience
• Works closely with IT to understand the requirements, opportunities & limitations of our tools
• Key contributor to the technology roadmap working in close collaboration with IT
• Has a good understanding of the roadmap of our tools and the overall HR IT market
• Leads projects using our project implementation methodology (agile)
• Leads User Acceptance testing in coordination with IT and end users
• Supports local teams with expertise when implementing local processes & solutions
• Tools in scope of the role (one or multiple): Employee Central, Neocase, Pro Time, Work Human, …
• Processes in scope (one or multiple): HR answers, Compensation, TOR, Performance, Reporting, Data Privacy, …
• For processes & tools the lead is responsible for: benchmarking and collecting external trends from other companies
• Daily support on global tools & processes (supporting all countries/employees)
• Acts as Talent IS subject matter expert and serves as a liaison between Talent and IT
• Coordinates and communicates system changes, required systems maintenance/downtime, changes in functionality, etc. to the Talent operations team and other impacted teams
• Supports Local & global talent team members on processes & tools
• Supports Local & Global Talent team members on complex cases
• Ensures processes & tools are well documented
• Deliver expert advice (3^rd tier) to employees via HR Answers
• Ensures new team members around the globe are trained on our tools & processes
• Ensures that the local teams are sufficiently trained on current & new initiatives
• Data & data quality
• Ensures the quality of our global master data is excellent
• Defines how master data needs to be updated and how data are exchanged across systems
• Collects feedback from stakeholders (ex. I2I) to understand the needs for new data
• Takes initiatives to improve data quality: training, awareness, …
• Ensures the right access management to different tools is in place in line with our policy and data privacy regulations
• Partnership managements
• Manages the global partnerships with support of Purchasing & IT

• Very good knowledge of HR Operational processes, more specifically Onboarding process
• Strong experience with HR Enterprise software (SuccessFactors), HR Case management software (Neocase), include RFP and implementation experience.
• Ability to lead, coach and motivate effectively across the organization (in project mode)
• Ability to understand local context around the globe
• Strong relationship-building skills and the ability to work with people at all levels in the organization. Ability to adapt communication style to the audience (cultural awareness)
• Solid communication skills, ability and willingness to take initiative
• Results driven with a strong service oriented mindset and behavior. Ability to set expectations and communicate results and status proactively
• Well organized and structured.
• Able to multitask and manage risk actively
• Analytical mindset
• Excellent written and spoken English
• Take ownership of resolving problems
• Quality focused & accurate
• Experience and high comfort level using Microsoft tools
• Sees big picture and connects the dots
• Continuous improvement mindset. Solid improvement & project management experience
• Flexibility to help where needed