Global Talent Process & Technology Lead




Human Resources

Project description:

We are looking for a Global Talent Process & Technology Lead.

Start date: ASAP
End date 31/12/2021 with posibilities for an extension for 1 more year


The Global Talent Process & Technology Lead will be responsible to ensure we have best in class global HR tools & services, that engage and enable our employees​ to create value for patients.

Main accountabilities include global processes & tools ownership, global operational support & training, continuous improvement & project management.

Key focus on 3 specific area’s: Onboarding technology/ Employee Central / LTI program process improvement

  1. Manages global processes, tools and methodologies
  • Ensures local & global requirements are collected taking the end users into account (employees & managers)
  • Drives global process harmonization by partnering up with the local Process Owners and act as enabler/business analyst towards effective End to End process improvements taking into account local reality & requirements.
  • Proposes and implements improvements on processes & tools
  • Works with the local & global teams on automating our processes
  • Ensures improvement of current processes & tools balancing efficiency & employee experience
  • Works closely with IT to understand the requirements, opportunities & limitations of our tools
  • Key contributor to the technology roadmap working in close collaboration with IT
  • Has a good understanding of the roadmap of our tools and the overall HR IT market
  • Leads projects using our project implementation methodology (agile)
  • Leads User Acceptance testing in coordination with IT and end users
  • Supports local teams with expertise when implementing local processes & solutions
  • Tools in scope of the role (one or multiple): Employee Central, Neocase, Pro Time, Work Human, …
  • Processes in scope (one or multiple): HR answers, Compensation, TOR, Performance, Reporting, Data Privacy, …
  • For processes & tools the lead is responsible for: benchmarking and collecting external trends from other companies
  • Daily support on global tools & processes (supporting all countries/employees)
  • Acts as Talent IS subject matter expert and serves as a liaison between Talent and IT
  • Coordinates and communicates system changes, required systems maintenance/downtime, changes in functionality, etc. to the Talent operations team and other impacted teams
  • Supports Local & global talent team members on processes & tools
  • Supports Local & Global Talent team members on complex cases
  • Ensures processes & tools are well documented
  • Deliver expert advice (3rd tier) to employees via HR Answers
  • Ensures new team members around the globe are trained on our tools & processes
  • Ensures that the local teams are sufficiently trained on current & new initiatives
  • Data & data quality
  • Ensures the quality of our global master data is excellent
  • Defines how master data needs to be updated and how data are exchanged across systems
  • Collects feedback from stakeholders (ex. I2I) to understand the needs for new data
  • Takes initiatives to improve data quality: training, awareness, …
  • Ensures the right access management to different tools is in place in line with our policy and data privacy regulations
  • Partnership managements
  • Manages the global partnerships with support of Purchasing & IT

Technical skills:

  • Very good knowledge of HR Operational processes, more specifically Onboarding process
  • Strong experience with HR Enterprise software (SuccessFactors), HR Case management software (Neocase), include RFP and implementation experience.
  • Ability to lead, coach and motivate effectively across the organization (in project mode)
  • Ability to understand local context around the globe
  • Strong relationship-building skills and the ability to work with people at all levels in the organization. Ability to adapt communication style to the audience (cultural awareness)
  • Solid communication skills, ability and willingness to take initiative
  • Results driven with a strong service oriented mindset and behavior. Ability to set expectations and communicate results and status proactively
  • Well organized and structured.
  • Able to multitask and manage risk actively
  • Analytical mindset
  • Excellent written and spoken English
  • Take ownership of resolving problems
  • Quality focused & accurate
  • Experience and high comfort level using Microsoft tools
  • Sees big picture and connects the dots
  • Continuous improvement mindset. Solid improvement & project management experience
  • Flexibility to help where needed

Contact person:

Contact name: Eli Decadt