BRNS16395

Experienced and Senior System Administrator

Category:

System and Support

Responsibilites:

Participate in the 3rd line support, Problem Management and on-call standby service;
• Follow-up of reported problems and escalated incidents
• Serve as technical lead for designing, planning, assessing, implementing and/or migrating of the production environment for HQ and Delegations;
• Interact with service owners, operations managers and service teams to have a holistic view on the service and advise as needed;
• Management of central monitoring infrastructure;
• Implementation of test environment and "Proof of Concept" (POC);
• Participation in training seminars for IT officers;
• Improve knowledge and competencies;
• Debugging and analyzing of reported problems and escalated incidents;
• Drafting operational guidelines, procedures, installation notices and scripts for the integration, installation and upgrade of aforementioned component services;
• Assistance with roll-out of new ICT infrastructure projects;
• Operate in accordance with the defined ITIL processes and procedures;
• Preparation and test of new reference configurations (CRB) for any supported hardware;
• Integration and testing of new software versions, service packs and configuration changes;
• Intervention on ICT infrastructure (workstations, peripherals, etc);
• Perform patching and software deployments operations;

Technical skills:

• Proven experience in deployment of Windows10 in large environments
• Expertise in Client management and software deployment using SCCM/LANDesk or similar (installation, upgrading, patching);
• Excellent knowledge of MS Office products (2K10/13/16/365)
• Proven experience in managing GPOs, PKI, MDT, Bitlocker
• Excellent understanding of Windows 10/7 client environment;
• Internet environnement administration (browsers, IIS, TCP/IP).
• Windows configuration & troubleshooting (registry, configuration files ...);
• Understanding of TCP/IP protocol and related services in a Windows Server environment (DNS, DHCP, WINS);
Experience working with McAfee ePO server;
• Hardware environment interventions (PC, Server, printers and other peripherals, cabling, etc.);
• Scripting skills;
• Capable to communicate with end-users to give support on escalated incidents;
• Experience in automating OS deployments, reinstallations or migrations;
• Experience preparing and maintaining Reference Configuration PC image;
• Strong knowledge of SCCM or LANDesk or similar for Client management for monitoring, alerting and reporting;
• Experience of App-V administration and maintenance, configuration and packaging;
• Excellent VB and PS skills; Experience in automation/industrialisation of installation packages;
• Ability to write technical notes in English;
• Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working;
• Good communication skills ;
• Quick learning ability is required, being organized, versatile and a results-oriented team player;
• Experience in providing support for enterprise environment;
• Ability to cope with fast changing technologies and environments.
• Experience in knowledge transfer and competencies to the 2nd level support;
• Strong experience in improving operational processes through documentation and automation following ITIL methodology
• ITILv3 certification(s);
• Minimum 2 technical certifications:
o MCTS: Administering and Deploying System Centre 2012+ Configuration Manager
o MCTS: Microsoft System Centre Operations Manager 2007+
o Any MS Server or Client certification
o Installing and configuring Windows 10
o MOUS: Microsoft Office User Specialist

Soft skills:

• Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working;
• Good communication skills ;
• Quick learning ability is required, being organized, versatile and a results-oriented team player;
• Experience in providing support for enterprise environment;
• Ability to cope with fast changing technologies and environments.

Fluent (level C1/C2) in English
Nice to Have : French

Contact person:

Contact name: Recruitment IT Staffing