Digital Channel Manager service




Project description:

The Digital Channel Manager will support the Digital Manager in project management, optimization and support of digital delivery channels and implementation of the Digital Communication roadmap. This includes supervision of activities related to the online experience for various internal clients (Communication, HR, Customer Relations, …) with internal and external providers.
Channels include:
· Websites
· Email marketing
· Intranet
· Digital signage


· Coordinate the posting of content on Elia’s Digital Channels supported by the webmaster;
· Project management related to Digital Channels enhancement or replacements
· Monitor (quality control) content on live site and trouble shoot or escalate;
· Implement and schedule email campaigns and track results;
· Help develop processes for content reviews and audits with content owners; ensure all pages are reviewed on schedule and are compliant;
· Optimisation using behavioural tracking softwares and A/B testing; improving the usability, design, content and conversion of the company website;
· First line support and interface between internal clients and technical teams as well as with external suppliers;

Technical skills:

  • Digital project management experience. Keep track of multiple projects and progress of others on team. Creates action plans to finish projects on time and on budget.
· User-centered / UX Best Practice Knowledge
  • Critical thinking, analytical and data-driven approach.
  • Hands-on, problem solving and follow-through.
  • Adaptable; able to embrace change in environment and strategy.
  • Ability to handle and prioritize a high level of administrative pressure.
  • Passionate, strong willingness for continuous learning and growth.

Contact person:

Contact name: Jasper van Beek