Cloud IT Target Operating Model Design Service Delivery Manager
Produce a Cloud Operating Model Framework which includes:
o Operating Model Redesign
o Roles & Responsibilities Definition
o Business Interaction Model
o Current State Competency Assessment
o Cloud Services Transition
o Cloud Training/ Recruitment Needs
o Governance & KPIs
o Security and Compliance
o Cloud Adoption
o Cloud Platform (Architecture and Cloud Service Delivery)
o Cloud Operations
This consulting opportunity is to support the Cloud Digital Transformation Program Manager, by leading the design of the Cloud Operating Model workstream covering:
- Developing design principles
- Mapping the target customer journeys
- Defining the capabilities required
- Articulating the changes needed
- Managing the implementation of the new cloud operating model across IT and business
Over 5 years of experience working in complex enterprise environments delivering IT operating model design and implementation with Cloud experience.
Sound knowledge of; architecture, IT and Business innovation, organisational change management, IT governance, IT process and compliance, Agile methodologies, IT frameworks e.g., ITSM, ITIL, TOGAF, and COBIT.
Experience in establishing new ways of thinking about IT infrastructure, automation, and software development.
Experience working on strategies, transformation roadmaps, operating models, business cases to help with the cloud adoption journey.
Understanding of cloud technologies and vendors and a keen interest in cloud providers' emerging cloud services.
Demonstrable ability to manage and deliver the design and development of new operating models, execution of implementation plans, system tests, change management and change readiness.
Demonstrable knowledge of project life cycles, including understanding of process modelling and controls, organisational design.
Performing a full analysis of current capabilities across teams and outsourced services to feed into the optimised and effective future operating model.
To work with the IT and business operations leads to identify and produce detailed End-state (and where necessary Interim) Capability to task level workflows and diagrams (capturing both human and systems interactions and interfaces).
To produce detailed As-is to To-be documentation - clearly mapping and articulating the changes required across Tasks, Roles, Skills and Structure.
Impact analysis on changing business processes and structures helps highlight the severity or nature of the change to the operations.
Identify and manage risks across the change.
Excellent negotiating and project management skills.
Strategic thinking and decisiveness.
Relationship building and stakeholder management.
Language requirements; excellent command of English (both written and oral).